Who we are
Our website address is: https://shop.engear.tv.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Engear Shop collects information from contact forms to better serve and communicate with our customers. When you submit a contact form, we may collect your name, email address, phone number, and any additional details you provide to address your inquiry or request. This information allows us to respond to your messages promptly and effectively, providing personalized assistance and support as needed. Additionally, we may use the data gathered from contact forms to improve our products, services, and user experience by analyzing the nature of inquiries received and identifying common trends or areas for enhancement. Engear Shop values transparency and respects your privacy; any information submitted via contact forms is treated with confidentiality and utilized solely for the purpose of fulfilling your requests and enhancing your interaction with our brand.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with?
At Engear Shop, we prioritize the confidentiality of your data and only share it with trusted parties when necessary to provide our services or comply with legal obligations. This includes disclosing your data to third-party service providers who assist us in operating our website, processing payments, delivering orders, providing customer support, or conducting marketing activities. Additionally, we share your name, shipping address, and contact information with shipping companies or courier services to fulfill your orders. Your payment details may be shared with payment processing companies to facilitate secure transactions, and we do not store complete payment information on our servers. In compliance with applicable laws, regulations, or legal proceedings, we may disclose your data in response to lawful requests by public authorities or to investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of Engear Shop and its users.
In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity or parties involved in the transaction, with notification provided to you. Engear Shop does not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent, ensuring responsible data sharing practices in accordance with privacy laws and regulations.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your Contact Information
At Engear Shop, we value your privacy and ensure that any contact information you provide us is handled with the utmost care. This includes but is not limited to your name, email address, phone number, and mailing address. We collect this information solely for the purpose of processing your orders, providing customer support, and keeping you informed about our products and services. We do not share your contact information with any third parties unless required by law or with your explicit consent.
Additional Information
In addition to contact information, we may also collect additional data such as your preferences, purchase history, and browsing behavior on our website. This information helps us tailor our offerings to better suit your needs and improve your shopping experience with us.
How We Protect Your Data
Engear Shop employs industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, secure socket layer (SSL) technology, regular security audits, and staff training on data protection best practices.
Data Breach Procedures
In the unfortunate event of a data breach, Engear Shop will promptly notify affected users and relevant authorities in accordance with applicable laws. We will take immediate action to mitigate the breach, investigate its cause, and implement measures to prevent future occurrences.
Third Parties We Receive Data From
Engear Shop may receive data from third-party service providers, such as payment processors, shipping companies, and analytics platforms. These third parties adhere to their own privacy policies and only share data with us that is necessary for fulfilling orders, processing payments, and analyzing website performance.
Automated Decision Making and/or Profiling
Engear Shop does not engage in automated decision making or profiling with user data that could significantly impact individuals’ rights, freedoms, or interests without their explicit consent. Any automated processes we utilize are solely for the purpose of improving our services and enhancing your shopping experience.
Industry Regulatory Disclosure Requirements
Engear Shop complies with all relevant industry regulations and disclosure requirements pertaining to the collection, use, and protection of customer data. We are committed to transparency and accountability in our data handling practices, and we continuously monitor and update our policies to ensure compliance with evolving legal standards.
If you have any questions or concerns regarding our privacy policy or how we handle your data, please don’t hesitate to contact us at ask@engear.tv. Thank you for trusting Engear Shop with your personal information.